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How to claim free shipping on your first purchase

From Your Desktop

When you are in the check out area;

  • Put the code FIRST in the Promotion Code box.
  • Click the Apply button.

Using A Mobile Device

Click on Show order summary

Put the code FIRST in the Promotion Code box.
Click the arrow to apply the discount.

    ​

    Free Shipping On Your First Purchase

    No minimum order quantity.

    Simply add the promotion code FIRST when you check out. Click here to see how to do it.

    Free Shipping On All Sampler Packs

    Grab this summer offer while it lasts!

    Free Shipping When You Purchase 120 Capsules

    Free shipping starts when you purchase 120 capsules or more.

    Choose any mix of blends or flavours. 60 capsules start from around $30 for regular capsules and $39 for Compostables.

    Free Shipping is automatically applied to your order when you check out. 

    Shipping Fees For Orders Under 60 Capsules 

    Metro Areas: Auckland $5.00, North Island $5.50, South Island $7.50

    Rural Delivery Areas: Auckland $7.50, North Island $9.50, South Island $11.00

    Shipping Guidelines

    Your order is packed immediately and dispatched on the next Courier Post pick up.

    We'll email you as soon as your coffee is on its way.

    For Auckland and Whangarei please allow one business day for delivery.

    For North Island allow 1-2 business days.

    For South Island it'll take up to three business days.

    Allow an extra 1-3 days for Rural Delivery.

    We monitor each delivery and will email you if there are any delays.

    It's easy to keep up Up to date. Whether it's Coffee Reminders, Loyalty Tiers or the lastest news we'll make sure that you are well informed.

    You can opt in or opt out each time that you shop.

    Simply click the blue box highlighted below and make sure it has a tick in it.

    Setting up Parcel Collect or sending a gift to a friend - it's easy to add a new address.

    When You Are Checking Out

    Click the drop down arrow in the first line of your shipping address.

    Select "New Address" and add the details.

     

    When You Log In To Your Account

    Your default address is at the bottom left of your account page

    Select View Addresses

    Then the big red Add A New Address button

    Add your new address details

     

    Certification

    To be a truly worthwhile solution, it's important that our compostable capsules meet the globally accepted certification standards.

    All components of our capsule are certified Biodegradable, Compostable (industrial composting) and Biobased by TUV Austria.

    Our capsules comply with the OK BIOBASED and OK COMPOST certifications awarded by TÜV Austria / Vincotte as a finished product.

    Our capsule is also Aluminium-free; Bisphenol A-free and all components meet all food safety regulations.

    Industrial Composting

    Bio-Based

    Certification by the Australian Bioplastics Association

    Our capsules are certified compostable by the Australian Bioplastics Association under Australian Standard 4736-2006.

    Coffee Capsules 2U Compostable Pods Are Certified By The Australian Bioplastics Association
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    • Home
    • Info
      • About Us
      • Blog
      • FAQ
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      • Parcel Collect
    • Shop
      • Coffee & Flavours
      • Compostable Capsules
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      • Shop Compostable
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    Epic Customer Service

    Good customer service is a given. We aim to be epic.

    Awesomely fast delivery, easy as ordering and real people on the end of the phone, they’re the basics. We do that.
    Getting to know our customers and working to delight them, that’s where we excel.

    Personalised Service

    We reckon it’s just plain decency to offer good customer service. We are Kiwis too, just like you, and we know what people want from the companies that they shop with. 

    When you call us Patrick answers the phone. When you email us we reply straight away. If we get something wrong, we fix it immediately. 

    We genuinely care that your experience with us is a good one. That is what drives our epic customer service.

    Any time, any question, any thing. Get in touch, we love to help.

     

    Email Policy

    We are Kiwis just like you. We hate that when you shop online some brands follow you up with countless emails and "buy in the next 30 seconds and get 10% off" offers.

    When you shop with us, we follow up your purchase with a courtesy email to ask how things are going. When you answer it, Patrick and Louise read it, discuss it and reply back to say thanks.

    We'll send you a polite reminder email when we think you may be due for a refill. Let's face it, no one likes to run out of coffee, and our reminder emails are hugely popular.

    We also send the occasional email to let you know about promotions, product updates and any news.

    You can unsubscribe from our emails at any time.

    Fast Delivery

    We partner with Courier Post to send your coffee anywhere in New Zealand. Metro, rural, mainland, islands, home, work or PO Box - we deliver.

    We pack your coffee as soon as you order. With twice daily pick ups, Courier Post deliver your coffee to you really really fast.

    Learn More

    Everyone want's to know the secret behind Good Coffee?

    With your Nespresso machine® you can make coffee as good as in your local cafe. It's easy when you know How to Make a Good Coffee.

    A range of flavours, pick a favourite or mix and match. Read Our Blends.

    If you enjoy our customer service you'll love our Good Price.

    Feel good about being part of a story that is doing Good for New Zealand.

    Follow

    Our capsules are compatible with Nespresso® coffee machines. Nespresso® is a registered trade mark of Société des Produits Nestlé S.A. and neither that company nor its affiliates have manufactured or endorsed our products in any way. Coffee Capsules 2U - New Zealand is not affiliated with Société des Produits Nestlé S.A. or its affiliates.

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