Good customer service is a given. We aim to be epic.
Awesomely fast delivery, easy as ordering and real people on the end of the phone, they’re the basics. We do that.
Getting to know our customers and working to delight them, that’s where we excel.
We reckon it’s just plain decency to offer good customer service. We are Kiwis too, just like you, and we know what people want from the companies that they shop with.
When you call us Patrick answers the phone. When you email us we reply straight away. If we get something wrong, we fix it immediately.
We genuinely care that your experience with us is a good one. That is what drives our epic customer service.
Any time, any question, any thing. Get in touch, we love to help.
We are Kiwis just like you. We hate that when you shop online some brands follow you up with countless emails and "buy in the next 30 seconds and get 10% off" offers.
When you shop with us, we follow up your purchase with a courtesy email to ask how things are going. When you answer it, Patrick and Louise read it, discuss it and reply back to say thanks.
We'll send you a polite reminder email when we think you may be due for a refill. Let's face it, no one likes to run out of coffee, and our reminder emails are hugely popular.
We also send the occasional email to let you know about promotions, product updates and any news.
You can unsubscribe from our emails at any time.
We partner with Courier Post to send your coffee anywhere in New Zealand. Metro, rural, mainland, islands, home, work or PO Box - we deliver.
We pack your coffee as soon as you order. With twice daily pick ups, Courier Post deliver your coffee to you really really fast.
Everyone want's to know the secret behind Good Coffee?
With your Nespresso machine® you can make coffee as good as in your local cafe. It's easy when you know How to Make a Good Coffee.
A range of flavours, pick a favourite or mix and match. Read Our Blends.
If you enjoy our customer service you'll love our Good Price.
Feel good about being part of a story that is doing Good for New Zealand.
