We take your privacy extremely seriously and are committed to ensuring that your personal information is protected in compliance with all New Zealand laws. This Privacy and Credit Reporting Policy (Policy) describes what, why and how we collect and use your personal information and credit information, how we protect it and how you can contact us.
Simply Coffee Ltd (Simply Coffee) of Pulham Road, Warkworth, Auckland 0910, and its related parties (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
We respect your rights to privacy under the Privacy Act 193 (Act), including the Information Privacy Principles (IPP’s). We comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information. The Act contains provisions regarding the use and disclosure of personal information, which applies in relation to the provision of credit information.
The Act and relevant codes of practice place obligations and responsibilities on us to ensure that personal information collected from you is collected, retained and used in line with the IPP’s. We shall abide by the relevant IPP’s at all times.
Further information regarding the IP’s can be obtained from the Office of the Privacy Commissioner (PC) at www.privacy.org.nz .
We need to collect personal information from you in order for us to provide products, services and support to you. If you do not provide us with certain information when prompted, we may be unable to sell you products and/or provide certain services, including sales services.
When used in this Policy, the term “personal information” has the meaning given to it in the Act. In general terms, personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and other details.
2.1 What personal information do we collect and hold?
We may collect the following types of personal information:
We may also collect any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence, through our representatives or otherwise.
2.2 How do we collect and hold personal information?
We collect your personal information directly from you, from publicly available sources of information and from third parties:
There are a range of people, organisations and other sources from whom or from which we collect your personal information. These may be parties related to the Simply Coffee Group or third parties, including publicly available sources of information.
3. PURPOSES OF COLLECTING PERSONAL INFORMATION
Simply Coffee may use personal information it collects for a wide range of purposes, including to:
3.2 Secondary purposes
We may also use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. For example, we may disclose your personal information to third party service providers so that they can provide certain contracted services to Simply Coffee, such as information technology support or programming, hosting services, telephone services, mailing or sending of documents to you digitally or otherwise.
3.4 Combining the information we collect
We may link or combine the information that we collect from the different sources outlined above in the ‘Information we collect’ section above (including information received from related parties about your use of other Simply Coffee Group products and services). Information may be linked via a unique identifier, such as a cookie or account number. Alternatively, we may decide to combine two or more databases into a single database of customer information.
We may do this for your and/or our convenience (for example, to allow you to more easily register for a new service), to allow us to provide a more seamless customer support whenever you contact us and to provide you with better, personalized services, content, marketing and adverts.
4. DISCLOSURE OF PERSONAL INFORMATION
4.1 Disclosure of information by Simply Coffee
We do not generally sell, rent or otherwise disclose information about you to third parties without your consent. However, there are exceptions:
If you request or agree to receive information or newsletters from one of our business partners, we may provide that third party with your details so that they can respond to your request.
We may disclose information about you to:
A number of our online services allow you to upload and share messages, photos, video and other content and links with others and/or create a publically accessible profile for your account. For example:
You should not expect any information that you make available to others via our online services to be kept private or confidential. Content and links that you share might, for instance, be forwarded by your recipients to others. You should always exercise discretion when using such services.
4.3 Overseas disclosure
We do not disclose information personal information to third party overseas recipients unless specifically agreed by both parties in writing. We will notify you if circumstances change regarding further overseas disclosure and will comply with the Act in all respects.
Where you have opted-into receiving direct marketing communications about Simply Coffee , we may collect and use your personal information to keep you up to date with the latest news, events, special offers and promotions of our brands. Direct marketing involves the use and/or disclosure of personal information to communicate directly with an individual to promote goods and services. This may include:
You can always opt-out from receiving such communications by following the ‘unsubscribe’ link and/or instructions placed (typically) at the bottom of the email. You may also visit social media sites where you are a member to explore op-out options that may provide for targeted advertising. Please note that even if you opt-out from receiving marketing communications from us, you may still receive administrative communications from us (such as order confirmations). You will still also see generic ads on other websites, including on social media sites where you are a member.
5. SECURITY OF YOUR INFORMATION
We hold your personal information in:
These storage mechanisms may be managed in a number of ways. They may be managed internally by Simply Coffee and may be held locally in New Zealand, or they could be managed by a third party storage provider with whom Simply Coffee has a contractual relationship and be either managed locally or overseas. We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We do this by:
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us or our related parties online is transmitted at your own risk.
6. ACCESS TO YOUR INFORMATION
You may request access to any personal information we hold about you at any time by contacting our Privacy Officer (see details below). Depending on the nature of the request, we may charge for providing access to your personal information, however, such charge will not be excessive. If the personal information we hold about you is inaccurate, incomplete or not up to date, you may request that we correct the information by contacting the Privacy Officer.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the PC (www.privacy.org.nz).
If you wish to make a complaint directly to us:
Our website may contain links to other websites that are not operated by Simply Coffee. We make no representations or warranties in relation to the privacy practices of any of those websites and we are not responsible for the content, security or privacy practices of those websites. You should view the privacy and cookie policies displayed on those websites to find out how your personal information may be used.
9. CHILDREN’S PRIVACY
We do not knowingly collect personal information from children below the age of 18. If we discover that we have accidentally collected information from a child, we will remove that child’s information from our records as soon as feasibly possible. However, we may collect personal information about children below the age of 18 from the parent or guardian directly.
10. CONTACT US
If you would like more information about our approach to privacy, or if you think that we have breached the IP’s or if you have any concern about the way we have handled your personal information, please contact our Privacy Officer:
The Privacy Officer
Simply Coffee Ltd
We will treat your requests or complaints confidentially. Our Privacy Officer will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Free shipping on your first purchase. No minimum quantity.
Free shipping on all orders of 120 capsules or more.
New Zealand wide shipping rates for orders under 120 capsules;
Metro Areas: Auckland $5.00, North Island $5.50, South Island $7.50
Rural Areas: Auckland $7.50, North Island $9.50, South Island $11.00
For Warkworth locals
Warkworth Metro and collect from the Warkworth Butchery: Free
Sandspit, Snells, Algies, Matakana, Pt Wells, Omaha, Leigh: $5.00