What Are The Shipping Fees?
We charge a shipping fee for orders under 120 capsules
Metro Areas: Auckland $5.00, North Island $5.50, South Island $7.50
Rural Delivery Areas: Auckland $7.50, North Island $9.50, South Island $11.00
How Do I get Free Shipping?
We offer free shipping when you buy 120 capsules or more
Check out our Shipping Fee Guide for full details.
Can I leave the courier special instructions where to leave my coffee?
Yes. Just reply to your order confirmation email with your special instructions and we'll add them to the courier ticket.
When can I expect my order?
Your order is packed as soon as it is received. With two courier pick ups per day it's on the way pretty pronto.
We ship from Warkworth, north of Auckland, via use Courier Post
For Auckland and Whangarei please allow one business day for delivery.
For North Island allow 1-2 business days.
For South Island it'll take up to three business days.
Allow an extra 1-3 days for Rural Delivery.
Check out our Shipping Fee Guide for full details.
How do I track my order?
We send you a shipping confirmation email as soon as your coffee is ready to go.
That email has a link for you to track your package on the Courier Post network.
If you have any questions at any stage please contact us.
Do I need to be home for the delivery
For orders under 300 capsules, no you don’t. Your courier will leave your package waiting for you.
If the courier feels that the package is not safe, or they cannot gain access to your property then they will leave a ‘card to call” and take your package back to the depot for collection.
We require a signature delivery for orders over 300 capsules.
If someone is not home to sign for your package then it will be returned to the depot for collection.
You can set up an Authority To Leave using the NZ Post Parcel Leave service.
Click here for details: https://www.nzpost.co.nz/personal/receiving-mail-parcels/receiving-your-parcels/parcel-leave
You can also use the NZ Post Parcel Collect service.
Click here for details: https://www.coffeecapsules2u.co.nz/pages/parcel-collect
What If My Order Doesn't Arrive?
If your order hasn’t arrived, please check the tracking link on your shipping confirmation email.
If your package is showing as having been delivered and you don’t have it please follow these steps;
- Have a good hunt around for it. Generally, your local courier leaves the package some where safe – that you would never have imagined!
- Contact Us. We’ll get on to Courier Post and get a GPS fix on where your package was delivered. They’ll also talk to the driver to see where they left your package.
Please note that you must contact us within seven days of your order.
My order has arrived and it is wrong
This can happen. We are a small kiwi business and we make the odd boo boo.
Please take a picture of your order with your phone and send it to us at pcole@coffeecapsules2u.co.nz
Let us know what you think is missing
If we have made a mistake, we’ll get the rest of your order on its way on the next available pick up.
Please note that you must contact us within seven days of your order.
My order has arrived and it is damaged
Very occasionally Courier Post will damage a package whilst it’s on its way to you.
Please take a picture of your order with your phone and send it to us at pcole@coffeecapsules2u.co.nz and let us know the extent of the damage.
We’ll send replacements on the next courier pick up.
We’ll also handle the claim with Courier Post.
Please note that you must contact us within seven days of your order.
