We are Coffee Capsules 2U. We are an established trusted independent Kiwi-owned brand. We'd be delighted to answer any questions that you have.
Feel free to Contact Us for any more information.
Click on one of the headers to see all of our FAQ.
There are two principle guidelines from the Ministry of Business, Innovation & Employment (MBIE).
1. All non-essential businesses must close
2. There should be no online shopping of non-essential items
Well we’d all argue that I am sure! However the MBIE definition is “a beverage essential for maintaining the wellbeing of people”. Coffee does a lot for our wellbeing but it’s not truly essential.
So no, we don’t think it is.
Our government has done an excellent job in securing our food system. To eat we have to go to the supermarket. It’s a simple system that will work.
Our local Butcher has closed as meat can be purchased at the supermarket. That’s a tough call. It’s also the same logic behind why we are closed.
If you need coffee, go to the supermarket.
Alcohol is a beverage not essential to wellbeing. So why one and not the other?
The reasoning behind alcohol sales is simple. In areas where there are Licensing Trusts, e.g. West Auckland or Invercargill, supermarkets do not sell alcohol. Liquor stores do and they are shut. So, online sales have been allowed to prevent people trying to break lockdown and drive across town to get alcohol.
This issue does not exist for coffee which is why you can’t buy it online.
We are a proud small Kiwi business. We will not endanger Kiwi lives and our country for the sake of a dollar.
Here’s a simple rule of thumb.
Would you hit pay on that online order if you knew one of your family members then had to go to work and pack it for you? No, we certainly wouldn’t either.
The courier network is an essential business because New Zealand needs to know it has the capacity to very quickly distribute stuff that saves lives.
Here’s another simple rule of thumb.
Before you hit pay on that little online order that won’t make a difference - multiply it by 1,549,890. That’s the number of households in New Zealand. All sitting on the couch, surfing the web, just like you. That’s the 1.5m reasons MBIE has for shutting down non-essential online shopping.
When you take a little online retail therapy - you stop pushing the scrum.
If you have got this message "We haven't been able to log you in. Please check our FAQ for help" then you've come to the right place.
The #1 reason why this message comes up ..... you don't have an account set up. We may have your email address from a previous order but that doesn't mean you have an account. Click here to sign up.
The #2 reason .... your password is incorrect. Click the link "Forgot Your Password?" to reset your password.
If you are really stuck, please pop onto the Contact Us page. We'll help sort your account out super fast.
There is a link on the log in page for you to reset your password.
If you are really stuck please send us an email and we’ll help.
It's super handy but not completely necessary.
You can complete your purchase without logging in. Select your coffee, go to check out and manually complete your details.
Your purchase will get added to your Loyalty Tiers total.
No. You are welcome to shop with us a quest.
Nothing really. Both phrases mean the same thing. When you create an account you join the CC2U club. When you log in to the club you are logging in to your account.
When you have an account and you log in to it then we know it’s you. That means we can help you get the right discount on your purchase.
You’ll also enjoy the other features such as super quick re-ordering and faster check out.
Creating your account takes just a moment.
Click here to Create An Account.
Before you complete your order.
You can set up a new address for work or home, for sending a gift to a friend or for Parcel Collect.
Click for instructions on How To Create A New Delivery Address
After you have placed your order.
We’ll send you an order confirmation as soon as your order is completed. If you’d like to change any of the details just hit reply and let us know.
Unfortunately you can’t. It’s just one of those things in eCommerce land.
You can Contact Us and we’ll change it for you.
We are a small Kiwi business and are super responsive.
You can call Patrick on 0274 809 507 during business hours and he’ll help you out.
Or you can Contact Us and we’ll get back to you straight away.
We send you an order confirmation email as soon as you complete your order. If you have any changes please send us a reply email immediately.
Please get on to us straight away. Your order is packed as soon as it is received. With two courier pick ups per day it doesn’t hang around waiting.
We cannot make any changes or cancel you order once it has been shipped.
Your credit card will be charged at the time that you complete your order.
The entry on your credit card statement will say
SP* COFFEE CAPSULES2U 0274809507
The number is Patrick’s phone number in case you have any questions.
We use a payment system called Shopify Pay.
Shopify is one of the largest eCommerce platform providers in the world.
Shopify Pay meets the highest data security standards.
You can read more about Shopify Pay on https://pay.shopify.com
As a general rule, no.
We cannot refund or exchange Products for change of mind or errors you made in your Order. We may at our sole discretion, allow a return for credit or refund on a case by case basis.
If you would like us to consider a return of all or part of your order please Contact Us.
Please refer to out Terms Of Supply for further details.
We send you an order confirmation email as soon as you place your order.
That has a handy link to print your GST invoice.
Please refer to our Terms Of Supply.
Please refer to our Privacy Policy.
We offer free shipping on your first purchase
We offer free shipping when you buy 120 capsules or more
Check out our Shipping Fee Guide for full details.
Yes. Just reply to your order confirmation email with your special instructions and we'll add them to the courier ticket.
Your order is packed as soon as it is received. With two courier pick ups per day it's on the way pretty pronto.
We ship from Warkworth, north of Auckland, via use Courier Post
For Auckland and Whangarei please allow one business day for delivery.
For North Island allow 1-2 business days.
For South Island it'll take up to three business days.
Allow an extra 1-3 days for Rural Delivery.
Check out our Shipping Fee Guide for full details.
We send you a shipping confirmation email as soon as your coffee is ready to go.
That email has a link for you to track your package on the Courier Post network.
If you have any questions at any stage please contact us.
For orders under 300 capsules, no you don’t. Your courier will leave your package waiting for you.
If the courier feels that the package is not safe, or they cannot gain access to your property then they will leave a ‘card to call” and take your package back to the depot for collection.
We require a signature delivery for orders over 300 capsules.
If someone is not home to sign for your package then it will be returned to the depot for collection.
You can set up an Authority To Leave using the NZ Post Parcel Leave service.
Click here for details: https://www.nzpost.co.nz/personal/receiving-mail-parcels/receiving-your-parcels/parcel-leave
You can also use the NZ Post Parcel Collect service.
Click here for details: https://www.coffeecapsules2u.co.nz/pages/parcel-collect
If your order hasn’t arrived, please check the tracking link on your shipping confirmation email.
If your package is showing as having been delivered and you don’t have it please follow these steps;
Please note that you must contact us within seven days of your order.
This can happen. We are a small kiwi business and we make the odd boo boo.
Please take a picture of your order with your phone and send it to us at pcole@coffeecapsules2u.co.nz
Let us know what you think is missing
If we have made a mistake, we’ll get the rest of your order on its way on the next available pick up.
Please note that you must contact us within seven days of your order.
Very occasionally Courier Post will damage a package whilst it’s on its way to you.
Please take a picture of your order with your phone and send it to us at pcole@coffeecapsules2u.co.nz and let us know the extent of the damage.
We’ll send replacements on the next courier pick up.
We’ll also handle the claim with Courier Post.
Please note that you must contact us within seven days of your order.
Absolutely. Our blends are developed and roasted by artisan coffee roasters in Australia using coffee sourced from established coffee growing regions around the world.
The coffee roasting and capsule packaging machines are in the same building. Our suppliers use industry leading technology to ensure your coffee is as fresh as possible.
Coffee Capsules 2U is a leading online capsule supplier in Australia. We take advantage of their purchasing power.
We are proud to be a small Kiwi business. We keep things simple and we don't pass on unnecessary costs to you.
We've proven that your coffee doesn't need a lot of cost wrapped around it to taste good.
Our capsules are the latest technology. We offer the best available Nespresso® compatible coffee capsule on the market from one of the leading manufacturers in the southern hemisphere.
If your machine works with the regular shape Nespresso® capsules then our capsules will work too.
As part of the manufacturing process our capsules are vigorously tested using Nespresso® machines.
Our capsules are not for use in Nespresso®️ Vertuoline, Nespresso®️ Professional, Keurig, Tassimo, Dolce Gusto or Lavazza machines.
Yes. Our advanced capsule technology allows us to pack more coffee in each capsule. Our coffee blends are designed to regulate the water flow through your Nespresso® machine so that the coffee pours at about the same rate as an Espresso from a cafe machine. This approach delivers as much flavour as possible into your cup.
Yes, using our Return and Recycle option. You can opt to send your capsules back to us and we'll make sure that nothing goes to landfill.
All you have to pay is the cost of the return courier ticket from where you live in New Zealand.
Yes we do. We reward you for every dollar that you spend on your coffee. Click here for more details.
Coffee Capsules 2U is Patrick & Louise. We are a Kiwi-owned business based in Warkworth. What makes us different (apart from the really nice tasting coffee of course!) is that we are a company that you can talk to. Call 0274 809 507 - it's Patrick's personal cell phone number and a direct line to the business owner.
Four years. We started in 2016 and since then we have steadily built a following that makes us the largest online retailer of coffee capsules in New Zealand. That's after Nespresso of course!
We keep things simple. We buy the highest grade coffee from one of Australia's best coffee capsule companies. We then keep the costs right down by selling directly to you - no middle man, no big marketing budget, no huge premises or staff bills, no other products to sell - and then we pass all the benefits on to you.
Please write a review on our Facebook page.
You can also email Patrick directly or use the Contact Us page. We love to read your feedback and we'll post it on our testimonial page anonymously.
Click on the link to got to our Compostables FAQ Page.
