March 24, 2020
4 Comments
The Current Situation
Like all New Zealanders, we are working hard to understand the implications of our Prime Minister’s announcement on Monday.
The current facts are:
- Patrick & Louise are well and entered into self-isolation immediately upon the announcement
- We are able to operate Coffee Capsules 2U from home
- Couriers are considered an essential service
- We have established a no contact collection procedure with Courier Post
On this basis, and pending further advice, we are able to process all orders received.
Should circumstances change and we are not able to get your coffee collected by Courier Post, then we will refund your order in full.
An Important Notice Regarding Courier Deliveries
Courier Post have advised us that they will do everything possible to keep New Zealand moving but will need to prioritise essential deliveries (blood, medical supplies, food & essential home items for example). They will do everything that they can to maintain service levels but do expect significant disruption.
Once your package enters the Courier Post network, please follow its progress using the tracking number sent to you with your shipping confirmation email.
We will respond to your requests for delivery updates. However, we will not be able to call Courier Post to investigate any delivery issues.
In placing your order, you understand the potential for delayed or non-delivery of your coffee. This may include your package not getting delivered until the end of the Level 4 Lockdown period.
To put it simply, we'll get your coffee on its way very quickly however once in Courier Post land your package will take as long as circumstances allow for it to arrive.
Stay Safe
We are a proud small Kiwi business. We will do all that is required of us to meet the requirements of the Level 4 lockdown.
Together, we will beat this thing. We look forward to the resumption of our new-normal life in April.
Stay safe, be kind.
Patrick & Louise
24
th March 2020
4 Responses
Leave a comment
Noel Jackson
March 24, 2020
Love your coffee so will have to stock up with a reasonable quantity.