When you are in the check out area;
Click on Show order summary
Put the code FIRST in the Promotion Code box.
Free shipping starts when you purchase 120 capsules or more.
Choose any mix of blends or flavours. 120 capsules start from $63 for regular capsules and $78 for Compostables.
Free Shipping is automatically applied to your order when you check out.
Metro Areas: Auckland $5.00, North Island $5.50, South Island $7.50
Rural Delivery Areas: Auckland $7.50, North Island $9.50, South Island $11.00
Your order is packed immediately and dispatched on the next Courier Post pick up.
We'll email you as soon as your coffee is on its way.
For Auckland and Whangarei please allow one business day for delivery.
For North Island allow 1-2 business days.
For South Island it'll take up to three business days.
Allow an extra 1-3 days for Rural Delivery.
We monitor each delivery and will email you if there are any delays.
It's easy to keep up Up to date. Whether it's Coffee Reminders, Loyalty Tiers or the lastest news we'll make sure that you are well informed.
You can opt in or opt out each time that you shop.
Simply click the blue box highlighted below and make sure it has a tick in it.
Setting up Parcel Collect or sending a gift to a friend - it's easy to add a new address.
Click the drop down arrow in the first line of your shipping address.
Select "New Address" and add the details.
Your default address is at the bottom left of your account page
Select View Addresses
Then the big red Add A New Address button
Add your new address details
To be a truly worthwhile solution, it's important that our compostable capsules meet the globally accepted certification standards.
All components of our capsule are certified Biodegradable, Compostable (industrial composting) and Biobased by TUV Austria.
Our capsules comply with the OK BIOBASED and OK COMPOST certifications awarded by TÜV Austria / Vincotte as a finished product.
Our capsule is also Aluminium-free; Bisphenol A-free and all components meet all food safety regulations.
Our capsules are certified compostable by the Australian Bioplastics Association under Australian Standard 4736-2006.
The lockdown period has seen a fundamental shift as Kiwis switch to shopping online.
It’s the perfect storm. A tsunami of packages was released into the courier networks when we went to Level 3. That volume has continued. Safe distancing requirements at the regional processing centres is slowing things down.
Courier Post seem to have broken the back of the delay and are processing all packages within 24-48 hours of collection.
A lot of courier packages are being delivered in good time but there are also delays.
NZ Post have thrown the might of our national postal service at the problem. More capacity has been added with 11 processing centres now working 24/7. Courier drivers are working 7 days a week delivering parcels.
You can read more from NZ Post on their response: https://www.nzpost.co.nz/COVID-19
Packages are being scanned in the Auckland Processing Centres within 24-48 hours of collection. We are seeing a lot of packages being delivered in normal time frames. The backlog of delayed parcels is slowly being cleared.
Fingers crossed, we look to be through the worst of it.
We are sending your coffee orders on the same day if received before 4:00pm.
Evening orders are on the next morning pick up.
The sooner your coffee is on the way then the quicker it will get to you.
Rest assured that we track every single package that we send.
We talk to Courier Post every morning about them.
If there are delays then we’ll keep in touch so that you know we are on to it.
Order early! Sidestep the delays by getting your next coffee order on its way early.
You can keep an eye on your package using the tracking number on your Shipping Confirmation email.
You can turn on tracking updates, add delivery instructions or redirect your parcel.
Keep an eye out for a recent “scan” – that tells you that your package is moving.
Feel free to get in touch at any time if you have any questions.
Courier Post are part of New Zealand Post. We use them because they have the largest most extensive courier network in the country. They cover every kilometre of NZ – really fast.
Without question, they will be the first to process this volume spike and get back up straight.
There have been many heroes in our lockdown period; front line health workers, the services, essential workers, those working in supermarkets.
Our courier drivers are working their backsides off to keep New Zealand moving. Let’s be kind, let’s give them a wave and thumbs up when we next see them.
We've really appreciated your understanding and 'can do' attitude during this period. Thank you.
We are lucky to live in a country with a world class postal service. It came as quite a surprise to us all when it fell over.
Fortunately, we are through the worst of it. Here's to getting back to super fast deliveries of the good stuff!
Patrick & Louise